TERMS OF SERVICE

1. About these Terms

These Terms of Service ("Terms") are a legal agreement between you and GlobusLearn Services India Private Limited ("GlobusLearn", "we", "us" or "our"), the company that operates Prepzy.ai.

These Terms apply when you use our website at prepzy.ai, the learning platform at app.prepzy.ai, the Prepzy apps for Android and iOS, and our messages and support channels (together, the "Services"). By creating an account, buying a plan or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.

2. Words we use

3. Who may use Prepzy.ai

3.1 Students under 18

Most of our students are under 18. Under Indian law a person under 18 cannot enter into a binding contract, so a student under 18 may use the Services only with the consent and supervision of a parent. The parent:

• accepts these Terms on the student's behalf and is bound by them;
• is the purchaser of any paid plan and is responsible for payments;
• is responsible for supervising the student's use of the Services, including the AI tutor.

If a parent tells us that a student's account was created without consent, we will close it and handle the data as described in our Privacy Policy.

3.2 Adults

Users aged 18 or above, including NEET-UG aspirants and parents, may accept these Terms for themselves.

3.3 Schools and government programmes

Where a school, education department or government programme provides Prepzy.ai to its students, the terms of our agreement with that institution also apply. If they conflict with these Terms on matters such as payment or access period, the institutional agreement prevails for those students.

4. Your account

• You sign in with your mobile number and a one-time password. Give us accurate information and keep it up to date.
• Each account is for one student. Do not share your sign-in details or let anyone else use your plan.
• You are responsible for activity on your account. Tell us at once at contact@prepzy.ai if you think someone else has accessed it.
• One account can hold several plans, for example for different children or classes. Each plan has its own dashboard and is personal to the student it was bought for. Plans cannot be transferred or resold.
• You can delete your account at any time from your profile at app.prepzy.ai/profile or by emailing contact@prepzy.ai.

5. The Services

Prepzy.ai is an AI-powered learning and assessment platform for CBSE students in Classes 6 to 12 and for NEET-UG aspirants. Depending on your plan, the Services include AI video lessons, chapter notes and summary videos, AI doubt-solving, quizzes, unit tests, mid-term, final, mock, custom and previous year paper exams, evaluation of written answers, and performance analysis.

• Independence. Prepzy.ai is not affiliated with, endorsed by or connected to the Central Board of Secondary Education (CBSE), the National Council of Educational Research and Training (NCERT) or the National Testing Agency (NTA). Names of boards, exams and textbooks are used only to describe the syllabus we cover.
• Exam information. Information about syllabi, exam patterns, dates and marking schemes is provided for guidance and can change. Always check official notices from CBSE, NCERT and NTA.
• Changes to the Services. We may add, change or remove features and content to improve the Services or to follow syllabus changes. If a change materially reduces what a paid plan includes, we will tell you and, if you ask within 30 days, refund the unused portion of that plan.
• Availability. We aim to keep the Services available at all times but cannot promise uninterrupted access. We may pause the Services for maintenance, preferably with advance notice.
• Device and internet. You need a compatible device and internet connection, at your own cost.

6. Plans, prices and payment

6.1 Free plans

• Registration is free and needs only a mobile number. No card details are required.
• Every new student account gets the Topper plan free for the first 30 days. After that the account moves automatically to the Basic plan, which is free with daily usage allowances. Nothing is charged unless you choose to buy a plan.
• We may change the features or daily allowances of free plans with reasonable notice.

6.2 Paid plans

• Current paid plans, prices and inclusions are shown on our Pricing page and at checkout. The price, plan duration and exact expiry date are shown before you pay.
• Checkout shows whether applicable Goods and Services Tax (GST) is included in the price or added to it. We issue a GST-compliant invoice for every purchase.
• Payments are processed by our payment partner using the methods shown at checkout. We do not see or store your full card details or UPI PIN.
• We may change prices for future purchases. A price change never affects a plan you have already paid for.
• If a payment fails or is reversed, access to the paid plan may be paused until payment is completed.

7. Plan duration, expiry and renewal

• Every paid plan shows its exact expiry date before purchase and in your dashboard. A Full Academic Year plan runs until the end of the academic session in March.
• We remind you 7 days and 1 day before expiry by email and WhatsApp.
• Plans do not renew automatically. You can renew from your dashboard at any time before or after expiry, and renewal takes effect immediately.
• After a paid plan expires, your progress and data are kept for 90 days so you can renew without losing them. The account continues on the free Basic plan unless you delete it.

8. Cancellation and refunds

• How to cancel. Use "Request Refund" in your dashboard, or email contact@prepzy.ai with your registered mobile number and transaction reference.
• When you get your money. Refunds are made to the original payment method within 5 to 7 business days of approval. The time your bank takes to credit it may vary.
• Once per plan. A cancellation with full refund is available once for each class or course plan. For example, if you cancel a Class 12 Science plan to buy a Class 12 Commerce plan, the new plan can still be cancelled within its own 15 days, but a second Class 12 Science plan cannot.
• After 15 days. A plan cannot be cancelled or refunded after 15 days from purchase, except in the cases below. If you are unsure, start with a monthly plan.
• Exceptions. We will refund you whatever the timing if you were charged twice or incorrectly, if a technical fault on our side prevented you from using a paid plan and we could not fix it within a reasonable time, or if section 5 entitles you to a refund.
• Institutional plans follow the refund terms in the institution's agreement.

These terms do not limit any right you have under the Consumer Protection Act, 2019.

9. AI features and accuracy

• Prepzy.ai uses artificial intelligence to explain concepts, answer doubts, generate practice questions and evaluate written answers. The AI teachers are AI characters inspired by famous scientists and writers; they are not those people and are not human teachers.
• AI responses and evaluations can contain mistakes. Check important answers against your NCERT textbook or a teacher, and report errors using the report option or at contact@prepzy.ai. We review and correct reported errors.
• AI evaluation gives practice feedback and indicative scores only. It is not an official assessment and does not predict board or entrance exam results.
• The Services support learning and do not replace school, teachers or professional advice. We do not guarantee any marks, rank, admission or result.

10. Acceptable use

You agree not to, and not to help anyone else to:

• use the Services to cheat in any school test, board exam or entrance exam, or to submit AI-generated work as your own where that is not allowed;
• share your account, resell access, or let others use your plan;
• copy, download (except through features we provide), record, distribute or publish Content;
• scrape, crawl or use bots to access the Services, or use Content to train AI models;
• reverse engineer, decompile or try to access our source code, systems or other users' data;
• upload anything unlawful, abusive, obscene, defamatory, hateful, or that infringes someone else's rights;
• upload personal data of other people without their permission;
• try to make the AI tutor produce harmful, unlawful or inappropriate content;
• introduce viruses or malicious code, or disrupt or overload the Services;
• impersonate anyone or misrepresent your identity or age.

We may remove content and suspend or close accounts that break these rules, as set out in section 17.

11. Your content

• You keep ownership of Your Content.
• You give us a non-exclusive, royalty-free licence to store, process and display Your Content only as needed to provide, secure and improve the Services, including sending it to our AI providers as described in our Privacy Policy. This licence ends when Your Content is deleted, except for copies we must keep by law.
• We do not use your or your child's name, photo, voice or likeness in advertising without separate, written consent. For a student under 18, that consent must come from the parent.
• You confirm that you have the right to upload Your Content and that it does not infringe anyone's rights.

12. Our content and trademarks

• The Content, software, design, and the Prepzy and Prepzy.ai names and logos are owned by GlobusLearn or its licensors and are protected by Indian and international intellectual property laws.
• Previous year question papers are the property of CBSE or the relevant examining body and are reproduced for educational purposes. Textbook names and chapter titles belong to NCERT. Our solutions, explanations and notes are our own work.
• We give you a limited, personal, non-transferable, revocable licence to use the Content for your own non-commercial study during your plan. Notes and papers we let you download are for personal study only.
• If you believe Content infringes your rights, write to contact@prepzy.ai with details. We will review and act on valid notices.

13. Reviews, testimonials and feedback

• Testimonials we publish come from genuine users who have given permission. Any testimonial from a GlobusLearn employee or a person with a connection to us will be clearly labelled as such.
• We do not pay for, edit the meaning of, or selectively suppress reviews.
• If you send us ideas or feedback, we may use them to improve the Services without any obligation to you.

14. Messages we send

By creating an account you agree to receive service messages, such as one-time passwords, receipts, refund updates and plan expiry reminders, by SMS, WhatsApp and email. Marketing messages are sent only to adult users and parents who opt in, and you can opt out at any time. Details are in section 16 of our Privacy Policy.

15. Privacy

Our Privacy Policy explains how we collect, use, store and protect personal data, including students' data, under the Digital Personal Data Protection Act, 2023. It forms part of these Terms.

16. Third-party services and app stores

• The Services may link to or embed third-party services such as YouTube, payment pages and social media. Their own terms and policies apply, and we are not responsible for them.
• If you download the app from the Google Play Store or Apple App Store, that store's terms also apply to the download. These Terms are between you and GlobusLearn only, and the app store is not responsible for the Services.

17. Suspension and termination

• You may stop using the Services and delete your account at any time. Refunds follow section 8.
• We may suspend or close an account if you seriously or repeatedly break these Terms, if we must do so by law, or to protect students, other users or the Services. Except where urgent action is needed or the law prevents it, we will tell you the reason first and give you a chance to respond.
• If we close an account without fault on your part, we will refund the unused portion of any paid plan.
• Sections 11 to 13 and 18 to 24 continue to apply after your account is closed.

18. Disclaimers

We provide the Services with reasonable skill and care. Beyond that, and to the extent the law allows, the Services are provided "as is" and "as available". We do not promise that they will be error-free or uninterrupted, or that they will produce any particular academic result. Nothing in these Terms excludes any guarantee or right that cannot be excluded under Indian law, including the Consumer Protection Act, 2019.

19. Limitation of liability

• To the extent the law allows, we are not liable for indirect or consequential loss, such as loss of opportunity, marks, admission or income, arising from use of the Services.
• Our total liability to you for any claim relating to the Services is limited to the amount you paid us for the plan concerned in the 12 months before the claim arose.
• These limits do not apply to loss caused by our fraud, gross negligence or wilful misconduct, or to anything the law does not allow us to limit.

20. Indemnity

If you deliberately misuse the Services or infringe someone else's rights through Your Content, and a third party brings a claim against us as a result, you agree to compensate us for the reasonable losses and costs we incur. This does not apply to claims arising from our own fault.

21. Changes to these Terms

We may update these Terms when our Services or the law change. For significant changes we will notify you by email, SMS or in-app message at least 15 days before they take effect. Changes never apply retrospectively to a plan you have already paid for. If you do not agree to the updated Terms, you may stop using the Services and, for a paid plan, ask for a refund of its unused portion before the change takes effect.

22. Governing law and disputes

1. Talk to us first. Most problems can be solved quickly. Please contact our Grievance Officer (section 23) before taking any other step.
2. Arbitration. If a dispute is not resolved within 30 days of your complaint, either party may refer it to arbitration by a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Mohali, Punjab, and the language is English. Arbitration may be held online.
3. Consumer rights preserved. Nothing in this section stops you from filing a complaint with a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or on the National Consumer Helpline.
4. Governing law and courts. These Terms are governed by the laws of India. Subject to the points above, the courts at SAS Nagar (Mohali), Punjab have jurisdiction.

23. Grievance Officer and contact

For any question or complaint about the Services, a payment, a refund or these Terms, contact our Grievance Officer:

We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt, or sooner where the law requires.

24. General

• Entire agreement. These Terms, the Privacy Policy and the plan details shown at checkout are the whole agreement between you and us about the Services.
• Severability. If any part of these Terms is found invalid, the rest continues to apply.
• No waiver. If we do not enforce a right immediately, we can still enforce it later.
• Transfer. We may transfer our rights and obligations to a successor business, which must honour these Terms and your paid plans. You may not transfer yours.
• Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, power or network outages, or government action. If such an event stops a paid plan working for more than 14 days, we will extend the plan or refund the affected period.
• Notices. We send notices to the mobile number or email address on your account. You can send notices to contact@prepzy.ai or to our address in section 23.
• Language. These Terms are written in English. If we provide them in another language and there is a difference in meaning, the English version prevails.